IT-Service Management: Service and Support Processes

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SAP Solution Manager 7.1

SAP Solution Manager had been used at Fritz Egger as an IT Service Management (ITSM) tool for SAP and non-SAP systems and applications since 2005.

Egger wanted to design and deploy consistent processes for all users, regardless of whether they used SAP. 

Learn more about the challenges and solution of the deployment and optimization of service and support pocesses with SAP Solution Manager 7.1.